Under the overall guidance and supervision of the Kuwait Joint Support Office (KJSO) Business Analyst and the Information Management Assistant,
the incumbent will provide support in the provision of the following:
Business process and statistical analysis:
Assist in the coordination and development of a Performance Management Framework (aligned with the Global Field Support Strategy - GFSS) for
KJSO and Missions operations;
Collect data and conduct preliminary analysis on KJSO and Missions' specific (strategic and transactional) Key Performance Indictors as per
established Performance Management Framework and in alignment with the GFSS;
Assist in the coordination with ICTD in the development of all dashboards related to functional areas in-scope;
Assist in the technical project management for the ongoing iNeed implementation and administration;
Work with cross functional teams led by subject matter experts (SMEs) and conduct business process reviews;
Assist in the validation of the system's processes with quality assurance management and oversee the proper implementation of the processes
within the system;
Assist in the development and roll out of end user documentation;
Produce routine report requirements for HR and Finance;
Assist in the preparation, consolidation and submission of HR standard report to UNHQ and Missions' management;
Provide UNHQ, KJSO and Missions' management with ad-hoc reports on monitored areas;
Assist KJSO Human Resources Management (HRM) in the staffing table management by providing data quality assurance and reporting (post
management remains within HRMS);
Provides relevant technical support to users of information services.
Perform other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
Education: High school or equivalent diploma, plus a combination of relevant certification/ diploma or other academic qualifications or training
in information technology, finance, human resources, business administration or related fields. University degree is an asset.
Experience: Five (5) years of experience in IT, Human Resources or Finance and Business Intelligence tools to include data analysis, business
process re-engineering and enhancement.
Languages: A good command of written and spoken English is essential. Knowledge of Arabic is an asset.
Other Skills: Knowledge and experience with United Nations Systems, Applications, Rules and Regulations is an asset.
UN CORE VALUES AND COMPETENCIES
Professionalism: Knowledge of business processes and system dependencies. Ability to assess data health and propose solutions to data problems.
Carries out assignments independently and is expected to find solutions to problems after discussion with supervisor. Shows pride in work and
in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments,
observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with
difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the
equal participation and full involvement of women and men in all aspects of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds
appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to
match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and
expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group
decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint
responsibility for team shortcomings.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts
priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when
planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within
prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides
oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work
unit, where applicable.
Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes
and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks "outside the box"; takes an interest in new
ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view;
establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to
appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps
clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself
professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks
feedback to learn and improve.
Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the
office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.